RETURN & REFUND POLICY – LIV & ALMA TORONTO

At Liv & Alma Toronto, we are dedicated to providing you with exceptional service and a seamless shopping experience.
Our Return & Refund Policy has been designed to ensure transparency, fairness, and your satisfaction.
Please review the following terms before initiating a return.

100% MONEY-BACK GUARANTEE ON NEW PRODUCTS

We offer a full money-back guarantee on all regular-priced items.
Please note that promotional and discounted products are not eligible for this guarantee.

NO RETURNS OR EXCHANGES ON SALE ITEMS

All sale or discounted purchases are final.
These items cannot be returned, exchanged, or refunded — even in cases of incorrect size selection.
We encourage customers to review size guides and product details carefully before purchasing sale items.

RETURN SHIPPING COSTS

Customers are responsible for covering the cost of return shipping.
Liv & Alma Toronto does not refund shipping fees and is not liable for any costs or damages incurred during the return process.
We recommend using a trackable shipping service to ensure your return is safely received.

RETURN PERIOD

All eligible returns must be initiated within 30 days of receiving your order.
Returns requested after this period cannot be accepted.
Please ensure items are unused, unworn, and returned in their original packaging with tags attached.

GUARANTEE ON DEFECTIVE PRODUCTS

We stand by the quality of our products.
If you receive an item with a manufacturing defect, you may return it for a full refund or exchange — whichever you prefer.
Please contact our support team promptly with your order number and photos of the defect.

RETURN PROCESS

To initiate a return, please contact us at:
📧 support@livandalmatoronto.com

Once your request is reviewed and approved, our team will provide you with detailed return instructions and a return authorization reference.

REQUIRED RETURN FORM

All returns must include a completed return form provided by our team.
Packages sent without this form may experience delays or be ineligible for processing.

Summary

At Liv & Alma Toronto, your satisfaction is our priority.
By following the guidelines outlined in this policy, we ensure that each return is handled efficiently, fairly, and with care.

If you have any questions or concerns about your order, please reach out to our customer service team at:
📧 support@livandalmatoronto.com

Thank you for shopping with Liv & Alma Toronto — where timeless design and exceptional service come together.