TERMS AND CONDITIONS – LIV & ALMA TORONTO

Article 1 – Definitions

The following definitions apply to these General Terms and Conditions:

• Withdrawal Period: The period during which the customer may exercise their right to cancel the contract.

• Consumer: An individual who purchases goods for personal use and not for business or resale purposes.

• Continuous Contract: A contract for ongoing or recurring deliveries of goods or services over time.

• Right of Withdrawal: The option for the consumer to cancel a distance contract within the withdrawal period.

• Business: Liv & Alma Toronto, the legal entity offering products to consumers.

• Distance Contract: A contract concluded between Liv & Alma Toronto and a consumer via online or other remote communication.

Article 2 – Business Identity

Company Name: Liv & Alma Toronto                                                                                     Customer Service Email: support@livandalmatoronto.com
Business Location: Toronto, Ontario, Canada
Business Registration Number:                                                                                                  GST/HST Number: 

Article 3 – Scope of Application

These General Terms and Conditions apply to all offers, orders, and contracts concluded at a distance between Liv & Alma Toronto and the consumer.
Before completing any purchase, the customer will have access to these terms and conditions electronically on our website.

Article 4 – Offers

All offers from Liv & Alma Toronto are non-binding and subject to availability.
Prices include all applicable taxes unless stated otherwise. Shipping costs, customs duties, and additional fees (if applicable) will be clearly indicated before checkout.
Liv & Alma Toronto reserves the right to modify, update, or withdraw offers at any time.

Article 5 – Agreement

An agreement is formed once the consumer places an order through our website and the order is confirmed by Liv & Alma Toronto via email.
By placing an order, the customer agrees to these Terms and Conditions.

Article 6 – Right of Withdrawal

Consumers have the right to withdraw from their purchase within 14 days of receiving their order, without providing a reason.
The customer is responsible for return shipping costs when exercising this right.

Article 7 – Refunds and Return Conditions

Refunds will be processed within 14 days of receiving the returned goods, provided the items are unused, in their original packaging, and in resellable condition.
Sale or promotional items are final sale and cannot be returned or exchanged unless defective.

Article 8 – Customs, Duties, and Taxes

Customers are responsible for any import duties, taxes, or customs fees applicable in their destination country.
Liv & Alma Toronto ships internationally but is not responsible for delays or additional charges imposed by customs authorities.
We recommend checking your country’s import regulations before placing an order.

Article 9 – Compliance and Warranty

Liv & Alma Toronto guarantees that all products meet the quality standards described on our website and are free from manufacturing defects.
If you receive a defective product, please contact support@livandalmatoronto.com within 14 days of delivery to arrange a replacement or refund.

Article 10 – Delivery and Fulfillment

Orders are typically shipped within 24–48 hours of confirmation.
Standard delivery times range from 5–14 business days, depending on destination.
Liv & Alma Toronto is not responsible for delays caused by customs inspections, courier disruptions, or other circumstances beyond our control.

Article 11 – Complaints and Resolution

All complaints must be submitted in writing to support@livandalmatoronto.com within 7 days of receiving the order.
We aim to respond within 14 days. If more time is required, customers will be notified with an estimated response timeframe.

Article 12 – Governing Law and Disputes

These Terms and Conditions are governed by the laws of Ontario, Canada.
Disputes shall first be resolved amicably. If necessary, they will be submitted to the competent court in Toronto, Ontario.

Article 13 – Updates to Terms and Conditions

Liv & Alma Toronto reserves the right to update or amend these Terms and Conditions at any time.
The most recent version will always be available on our website. Continued use of our services implies acceptance of any changes.

📧 For questions or assistance, please contact:
Liv & Alma Toronto
Email: support@livandalmatoronto.com